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At J JEWELLERS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

We collect personal information you provide directly to us, including your name, email address, shipping address, billing address, phone number, and payment details when you place an order. We also automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.

How We Use Your Information

We use your information to process and fulfil your orders, communicate with you about your purchases, send you marketing communications (with your consent), improve our website and services, and comply with legal obligations.

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through secure payment gateways. We do not store full credit card details on our servers.

Third-Party Disclosures

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, shipping orders, and conducting our business, provided they agree to keep your information confidential.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to access your personal data, request correction or deletion of your data, restrict or object to processing, request data portability, and withdraw consent at any time where we rely on your consent to process your data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at jjewellers1312@gmail.com.

We want you to love your J JEWELLERS purchase. If you are not completely satisfied, we offer a straightforward returns and refunds policy.

30-Day Return Policy

You have 30 calendar days from the date of delivery to return your item for a full refund or exchange. Returns received after 30 days may not be accepted.

Conditions for Returns

To be eligible for a return, items must be unworn, unused, and in the same condition as received. All items must be returned in their original packaging, including any boxes, pouches, and certificates. We reserve the right to refuse returns that show signs of wear or damage.

Earrings — Hygiene Reasons

For hygiene reasons, we cannot accept returns on earrings unless they are faulty or damaged upon arrival. This policy is in place to protect the health and safety of all our customers.

Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days and automatically applied to your original payment method.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is faulty, damaged, or an error was made on our part. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit during return.

How to Initiate a Return

To start a return, please email us at jjewellers1312@gmail.com with your order number, the item you wish to return, and the reason for return. Our team will provide you with the return address and further instructions.